FAQ
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship internationally?
Yes, I am based in France but i ship all over the world. Shipping costs will apply, and will be added at checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Will I have to pay taxes or customs fees for international deliveries?
If you are purchasing outside France, your orders may be subject to customs fees or additional taxes, which are determined by the destination country. These fees are not covered by my business and are the responsibility of the buyer. Unfortunately, I am unable to predict or control these charges, as they depend on local regulations in each country. I recommend checking with your local customs office for more information about applicable taxes in your area. Thank you for your understanding!
Orders
How do I get my order confirmation?
Your order confirmation is automatically sent to your inbox right after your purchase. If you can’t find it, it might have ended up in your spam folder, so be sure to check there! If you still can’t locate it or if there’s any issue, feel free to reach out via the contact page, and I’ll be happy to help!
Can I edit my order once it's been placed?
Unfortunately, once an order is placed, it cannot be modified except for the shipping address : f you need to change your address, please contact me within 24 hours of placing your order. After this time, we are unable to make any changes to the order. Thank you for your understanding!
Products
Will I receive a certificate of authenticity with my purchase?
Original artworks are shipped with a certificate of authenticity, but this does not apply to prints or merchandise.
How should I care for my artwork?
All of my original paintings are varnished to protect the surface and enhance the longevity of the colors. To keep your artwork in the best condition, avoid direct sunlight, extreme temperatures, and high humidity. For cleaning, simply dust gently with a soft cloth.
Don't see your question here ?
If you have additional questions feel free to email us